Shipping policy
Thank you for shopping with Nutrrafol. We are committed to providing a smooth and reliable shopping experience. Please review our Shipping Policy below for information about order processing, shipping, and delivery.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are not typically processed, shipped, or delivered on weekends or public holidays.
During periods of high order volume, processing times may be slightly longer. We appreciate your patience.
2. Shipping Time
Delivery times may vary depending on your shipping destination and the shipping carrier.
Estimated delivery times are generally:
United States
5–12 business days
Other International Destinations
7–20 business days
Please note that these delivery estimates are not guaranteed and may vary due to factors outside our control.
3. Shipping Costs
Shipping costs are calculated and displayed at checkout unless otherwise stated.
We may occasionally offer free shipping promotions. Any applicable free shipping offer will be clearly displayed on our website or during checkout.
4. Order Tracking
Once your order has been shipped, you may receive a shipping confirmation email containing tracking information.
Please allow some time for tracking information to become active after the shipment has been handed over to the carrier.
5. Delays
While we work hard to ensure your order arrives on time, delivery delays may occasionally occur.
Delays may be caused by:
- Shipping carrier delays
- Weather conditions
- Customs processing
- High shipping volumes
- Incorrect or incomplete shipping information
- Other circumstances beyond our reasonable control
Nutrrafol is not responsible for delays caused by circumstances outside our reasonable control.
6. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please carefully review your shipping address before completing your purchase.
If you notice an error in your shipping information, please contact us as soon as possible at:
We will make reasonable efforts to update your information before the order is processed or shipped.
However, once an order has been shipped, we may not be able to change the delivery address.
7. Lost or Missing Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please:
- Check around your delivery location.
- Ask household members or neighbors.
- Contact the shipping carrier for additional information.
If you still need assistance, please contact us at:
We will review the situation and provide reasonable assistance where possible.
8. Customs and Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
Unless otherwise stated, customers are responsible for any applicable customs duties, taxes, or import charges.
Customs policies vary by country, and Nutrrafol has no control over these charges.
9. Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate your request. However, once an order has been processed or shipped, we may not be able to cancel or modify it.
10. Contact Us
If you have any questions about shipping or delivery, please contact us:
Nutrrafol
Website: nutrrafol.shop
Email: support@nutrrafol.shop