Refund policy
Refund & Return Policy
Thank you for shopping at Nutrrafol (nutrrafol.shop). We want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review our Refund & Return Policy below.
1. Return Eligibility
We accept return requests within 30 days after you receive your item.
To be eligible for a return, your item must meet the following conditions:
- The item must be unused and unopened.
- The product must be in its original packaging.
- The item must be in the same condition as when you received it.
- You must provide your order number and proof of purchase.
For health, wellness, and supplement products, opened or used items may not be eligible for return due to safety and hygiene considerations.
To start a return, please contact us at:
Please do not send items back without first contacting us and receiving return instructions.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Opened or used products
- Items damaged due to improper handling after delivery
- Gift cards
- Clearance or final sale items, where applicable
- Certain health, wellness, or personal care products that have been opened
If you are unsure whether your item qualifies for a return, please contact our customer support team before sending it back.
3. Return Process
To request a return, please contact us at:
Please include the following information:
- Your order number
- The reason for your return
- Proof of purchase
- Photos of the product, if the item arrived damaged, defective, or incorrect
Our customer service team will review your request and provide return instructions if your return is approved.
Items sent back without prior return authorization may not be accepted.
4. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.
If your refund is approved, it will be processed to your original payment method within 5–10 business days.
Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund.
If you have not received your refund after 15 business days from approval, please contact us at:
5. Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The item received was damaged upon arrival.
- The wrong item was sent.
- The product was defective upon arrival.
Original shipping fees are generally non-refundable unless the return is the result of an error on our part.
6. Damaged, Defective, or Incorrect Orders
Please inspect your order when you receive it.
If your item is damaged, defective, or incorrect, please contact us as soon as possible at:
Please include:
- Your order number
- A description of the issue
- Photos showing the damage or problem
We will review your case and work to provide an appropriate solution, which may include a replacement or refund where applicable.
7. Cancellation Policy
Orders may be canceled within 24 hours after purchase.
Once an order has been processed or shipped, cancellation requests may no longer be accepted.
To request a cancellation, please contact us as soon as possible at:
8. European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days of receiving it, subject to applicable law.
To be eligible, the item must generally be returned unused, unopened, and in its original packaging.
Please contact us at support@nutrrafol.shop before returning any item.
9. Contact Us
If you have any questions regarding our Refund & Return Policy, please contact us:
Nutrrafol
Website: nutrrafol.shop
Email: support@nutrrafol.shop